Shipping Policy
We’re proud to offer worldwide shipping so you can enjoy John Ndupu’s original artwork wherever you are.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the size of the artwork. All rates include secure packaging to ensure your piece arrives safely.
International Shipping
We ship to most countries around the globe. Unfortunately, we are currently unable to ship to Iran, North Korea, and Cuba due to international restrictions.
Processing Time
Please allow 3–5 business days for your order to be prepared for shipment. You will receive a confirmation email with tracking details once your artwork has been dispatched.
Delivery Time
Estimated delivery times vary by destination:
Domestic (U.S.): 3–7 business days
International: 7–21 business days
Packaging & Care
All paintings are carefully wrapped, cushioned, and shipped in protective packaging to ensure they arrive in perfect condition.
Duties & Taxes
International buyers are responsible for any customs duties or taxes applicable in their country.
Refund Policy
All artworks sold on this website are original, one-of-a-kind pieces created by John Ndupu. Due to the unique and personal nature of fine art, all sales are final.
No Returns or Exchanges
We do not accept returns, exchanges, or cancellations once a purchase is made. Please be sure to review all photos, dimensions, and descriptions carefully before placing your order.
Damaged Items
If your artwork arrives damaged, please contact us within 7 days of delivery at john@johncndupu.com with clear photos of the damage and packaging. We will work with you to resolve the issue promptly, including filing an insurance claim if necessary.
Custom & Commissioned Work
All commissioned pieces are non-refundable and final sale.
Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information when you visit or make a purchase from johncndupu.com.
What We Collect
We may collect personal information such as your name, email address, shipping address, and payment details when you place an order or contact us.
How We Use It
Your information is used only to:
- Process and deliver your orders
- Respond to your inquiries
- Improve our website and services
We do not sell, trade, or share your personal information with third parties, except as necessary to process payments or ship your order.
Cookies
We use basic cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer.
Security
We take reasonable steps to protect your information, including secure checkout and encrypted communication.
Terms & Conditions
By accessing and using this website (johnndupu.com), you agree to the following terms:
1. Artwork
All paintings are original works by John Ndupu. Colors may vary slightly due to screen settings. Each piece is sold as-is and described as accurately as possible.
2. Orders & Payments
Payment is due at checkout. Orders are not confirmed until payment is received. We reserve the right to cancel or refuse any order at our discretion.
3. Shipping
We ship worldwide (excluding Iran, North Korea, and Cuba). Shipping costs are calculated at checkout. See our Shipping Policy for full details.
4. Returns & Refunds
All sales are final. No returns or refunds are offered, except in cases of shipping damage. See our Refund Policy for more information.
5. Intellectual Property
All content on this site, including artwork and images, is the property of John Ndupu and may not be used, copied, or reproduced without written permission.